Guildfords has been in the business of compliance for over a decade with simple objectives in mind:

“save you time and reduce your risk of doing business in financial services”

The way we do this is by utilising “best practise” which comes from the over 30 years of collective experience in compliance and insurance broking processes.

Compliance Reviews

Guildfords conducts compliance reviews to assist your AR’s to maintain their duty to clients and their clients situation in relation to personal circumstance and risk. Guildfords compliance reviews enable your organisation to assess its compliance function and identify gaps. Guildfords can provide an implementation plan to address gaps and advise broking best practice.

We review your Exceptions reports relevant to FSG’s, PDS’s, premiums held in trust, unconfirmed endorsements, quotes, refunds due, closing actions etc. Have the debtor reports and aging premiums listings been actioned? Additionally. we confirm system set-up and make suggestions for best practise where applicable.

INVOICES

We select and review a random sampling of invoices to ensure adherence to company policy

RENEWALS

We examine client and policy data and check that general file maintenance has been correctly undertaken. This includes client communication and document filing

NEW BUSINESS

We check for correct client file logging, including file notes and communication according to company policy

ENDORSEMENTS

We want to ensure proper filing of insurer communication, documentation, file notes and confirmed actions as discussed with clients

We are here to help you run your business and increase your efficiency

Training

Many aspects of the accounting and compliance software currently employed in insurance broking are not utilised fully. Compliance reviews disclose gaps in operations and in identifying these gaps we are able to help you, not only utilise the software you already use more efficiently, but in doing so we can help you and your staff save time in conducting your business. This can save you money through increased efficiencies.

Website Reviews

Guildfords will review your AR’s web site and any linked documents (FSG, PDS, Privacy, Disclaimers) for compliance with ASIC and Steadfast Broker Network requirements under s923 Corporations Act (2001). 

Meet Our Team Members

Kiersten Lethbridge

5

With 30+ years experience in the General Insurance Industry, Kiersten is a former Divisional General Manager for Ebix, responsible for WinBEAT development, support and training. Kiersten has a thorough understanding of GI legislation, compliance requirements and a deep knowledge of broking systems and associated best practise principles. Kiersten brings this understanding and focus to compliance reviews with a view to assisting your staff and AR’s in developing best practise use of your broking system and document management software.

Dr Robert Payne

5

Robert is the owner and Managing Director of Guildfords Funds Management Pty Ltd, a boutique financial services company specialising in compliance across most business sectors (www.guildfords.com.au). He has extensive experience in corporate governance and compliance management, regulatory submissions, trustee and custody governance, AFSLs, valuations, capital raising and M&A advice including due diligence.

His qualifications and memberships include a Ph.D La Trobe University; Bachelor of Science (Honours) La Trobe University; Exec MBA/PMD Harvard Business School (MA, USA); PS 146 Securities Institute of Australia; Advanced Diploma of Financial Licensing Management; Graduate, Institute of Company Directors; and Agent’s Representative Course (REIV).

Kiersten Lethbridge

With 30+ years experience in the General Insurance Industry, Kiersten is a former Divisional General Manager for Ebix, responsible for WinBEAT development, support and training. Kiersten has a thorough understanding of GI legislation, compliance requirements and a deep knowledge of broking systems and associated best practise principles. Kiersten brings this understanding and focus to compliance reviews with a view to assisting your staff and AR’s in developing best practise use of your broking system and document management software.

Dr Robert Payne

Robert is the owner and Managing Director of Guildfords Funds Management Pty Ltd, a boutique financial services company specialising in compliance across most business sectors (www.guildfords.com.au). He has extensive experience in corporate governance and compliance management, regulatory submissions, trustee and custody governance, AFSLs, valuations, capital raising and M&A advice including due diligence.

His qualifications and memberships include a Ph.D La Trobe University; Bachelor of Science (Honours) La Trobe University; Exec MBA/PMD Harvard Business School (MA, USA); PS 146 Securities Institute of Australia; Advanced Diploma of Financial Licensing Management; Graduate, Institute of Company Directors; and Agent’s Representative Course (REIV).